Master all eCommerce tactics from acquisition to retention!
World-class experts teach you advanced CVO tactics to set your eCommerce store for success.
9 International eCommerce Experts will teach you how to perform Customer Value Optimization, from Acquisition to Retention.Β
Learn about eCommerce. Customer Retention. Customer Experience & Journeys. Customer Segmentation. Consumer Research. Jobs to be Done Methodology. Email. Acquisition. CRO.
Welcome to the CVO Expert Certification Program!
Intro
Lesson 1: It Takes 2 to Tango
Lesson 2: The e-Commerce Growth Formula
Lesson 3: Product-Centric vs Customer-Centric Companies
Lesson 4: How to calculate CUSTOMER LIFETIME VALUE
Lesson 4: Tool - CLV Formula Calculator
Lesson 5: Customer Lifetime Value To Customer Acquisition Cost Ratio
Lesson 1: The CVO Methodology
Lesson 2: Tool - The Customer Value Optimisation Timeline
Lesson 3: Ongoing activities: The 4 CVO Campaign types
Lesson 4: The PECTI Prioritization Framework
Lesson 5: Monitor What Matters
Lesson 1: Why RFM Segmentation is an eCommerce game-changer
Lesson 2: Power Customers
Lesson 3: Active Customers
Lesson 4: At risk customers
Lesson 5: Lost Customers
Lesson 1: Emotions
Lesson 2: What is CX?
Lesson 3: Net Promoter Score
Intro
Lesson 1: The goal of customer value optimization
Lesson 2: The biggest problem
Lesson 3: The goal of CX optimization
Intro
Phase 1: Consider
Phase 2: Final hurdle
Phase 3: Regret
Phase 4: Embrace
Phase 5: Promote
Choosing a course can be a tough decision.
To be a Certified Customer Value Optimization Expert means to know how to leverage the power of customers inside an eCommerce business. Besides the financial benefit that it brings, this also comes with a better understanding of how eCommerce works.
Yes, the strategies you learn from this course can be applied using any platform.
The full price for the Customer Value Optimization Expert Course and Certification is $999.
Yes, you will be able to include this on your resume or as a badge on your Linkedin Profile.
The length of this course is around 15 hours. However, it depends on your own pace and on the completion of the assignments.
You will have access to the course as long as the website will be up.
You can always write to us on [email protected] or complete this form here or use the chat bubble. We are more than pleased to answer your questions.
Yes, if you convince more friends & colleagues to join the CVO Academy, you will get discounts according to the number referred. Check this link for more information here.