Do you want to find what makes customers choose you over your competitors and what makes them stick with your brand?

Enroll in this free course to discover the motivations and needs behind customers’ decision-making process and take essential steps towards customer-centricity.

*The Consumer Behavior Courses address some of the lessons you cover during the full CVO Course.

This consumer behavior online course will help you:

  • Learn the fundamentals for monitoring and analyzing customer behavior;

  • Segment your customers based on their behavior;

  • Discover why customers buy from you; Use behavioral data to prepare your acquisition and retention strategies.
  • Meet your teacher

    Valentin Radu

    CEO at Omniconvert

    Valentin Radu will introduce you to one of the most effective behavior segmentation models and show you how to use what you know about your customers for optimizing customer experiences.

    What will you learn?

    • 01

      Chapter 1

      • Lesson 1: What is consumer behavior?

      • Lesson 2: What is consumer behavior segmentation?

      • Lesson 3: Why RFM Segmentation is an eCommerce game-changer

      • Lesson 4: From consumer behavior analysis to customer experience optimization

      • Lesson 5: Emotions and consumer behavior

      • Lesson 6: What is Customer Experience (CX)?

      • Lesson 7: Next steps: What comes after consumer behavior?

    Who is this course for?

    • Entrepreneurs who want to learn consumer behavior fundamentals from the best experts in eCommerce;

    • Ecommerce enthusiasts who wish to have a better understanding of customer behavior;

    • Anyone who wants to level up their eCommerce game and help their business achieve customer-centricity.

    What students think about the CVO Academy’s courses

    Stefano Susi

    5 star rating

    “The best course I have ever done. Stefano”

    “The best course I have ever done. Stefano”

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    Marcin Kras

    5 star rating

    “Great training with great content, worth every dollar and minute spent on it. It’s definitely a must for those who want to understand how e-commerce business works end to end. This training is one of those that show not only HOW but also WHY. I hi...”

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    “Great training with great content, worth every dollar and minute spent on it. It’s definitely a must for those who want to understand how e-commerce business works end to end. This training is one of those that show not only HOW but also WHY. I highly recommend.”

    Read Less

    Aaron Marroquin

    5 star rating

    “The value in this course is beyond words. So much knowledge I don't even know where to start of even what to do with it. Speechless. 😶”

    “The value in this course is beyond words. So much knowledge I don't even know where to start of even what to do with it. Speechless. 😶”

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    Maria Caciur

    5 star rating

    “This course is absolutely fantastic. It is very practical, it gives you a lot of examples, resources and insights from top experts. Most of all, is not about doing something your are not doing already if you are working in the online industry, i...”

    Read More

    “This course is absolutely fantastic. It is very practical, it gives you a lot of examples, resources and insights from top experts. Most of all, is not about doing something your are not doing already if you are working in the online industry, it's about how you can do it like a true professional. Thank you for putting all this together. ”

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    Ioana Alexandru

    5 star rating

    “I am enjoying every moment of this course! The information is easy to understand, even for someone that has just started learning about eCommerce! It's pretty impressive how much effort the team has put into this course. Congrats! Also, congra...”

    Read More

    “I am enjoying every moment of this course! The information is easy to understand, even for someone that has just started learning about eCommerce! It's pretty impressive how much effort the team has put into this course. Congrats! Also, congrats on the meme selection! They make this course very fun! ”

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    Learn about the basics of Consumer Behavior in this free course

    Expand your knowledge with the complete Consumer Behavior Course

    *The Consumer Behavior Courses address some of the lessons you cover during the full CVO Course.